|
Advices
Choosing an Auto Repair Facility
When looking for a repair facility, whether new to the area
or unhappy with the present facility you have been
dealing with, the first thing you should do is check with
friends, neighbors and co-workers. Ask them where they
take their vehicles for repairs and how satisfied they are
with the service they receive.
Next you want to start calling the list of repair facilities.
Listen to them answer the phone. Do they sound
pleasant and helpful? Or does it sound like you've
interrupted them? Set up a time when you can go and
meet with them to introduce yourself and ask some
questions about their operation.
When you go inside, you want to be aware of the
reception / waiting area. Is it clean and inviting? Are there
any training diplomas or certifications for the technicians,
What affiliations does the facility belong to.
ASA-Automotive Service Association. This is a nonprofit
association independent of repair facility owners
numbering over 12,000 members. It provides many
benefits such as a nationwide warranty, technician
training and most importantly, management training. This
management training is the best in the industry and
teaches technicians to become responsible business
owners. When a certain number of credits have been
achieved the recipient is awarded the Accredited
Automotive Manager (AAM) designation. It is the only
industry specific designation of its type.
When you meet with the repair facility representative,
here is a list of questions you want to have answered:
- Do they work on your type of vehicle?
- What services do they offer?
- What is their warranty?
- Do they keep vehicle records?
- Do they send reminders for service due?
- What are their hours of operation?
- Who do you speak with if you have a problem?
To top
|
